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Vibe Telecom is able to offer 24 hours a day 365 days a year cover, giving you the confidence that you are in safe hands.

If you have a Vibe Telecom maintenance service agreement, or you use our fault and repair service on a pay as you go basis, please call 0800 999 3668, or:

Submit a new support request

Supporting providers including:

Enjoy peace of mind - we’re there when you need us

In the majority of cases, remote diagnostics enable us to dial into your system wherever you are in the UK and fix the fault quickly. Should the fault require a visit, our engineers respond rapidly to get you up and running as soon as possible. A maintenance contract with Vibe Telecom costs less than you may think and, in some cases, may even be included FREE as a part of a package with other services that we provide.

Whether low cost or FREE, a maintenance contract certainly gives you the peace of mind that a fully trained engineer will respond to your call should a fault occur. Our engineers are trained in a wide range of telephone systems which include NEC, Siemens, Nortel, BT, Samsung, Panasonic, and many more.

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End User Training

It's our belief that any installation is only a solution once our customers know how to use it. To safeguard a smooth switch over to a new telephone system it’s absolutely vital that the staff know how to both use and get the best from their newly installed telephones, hardware, or software. That’s exactly why included with every installation, small or large, Vibe Telecom provides full, tailored and site specific training, including “train a trainer” so that you always have your own on site trainer(s) at hand. Training can be pre-install or post install, and in some cases both.

Project Management

To give our customers complete peace of mind and to ensure a smooth switch over to the new telephone system it is absolutely crucial that every installation, small or large, is fully project managed from start to finish... and that’s precisely what we do. Project management (pre-install and post install) is very detailed and a Vibe Telecom representative can advise you as to exactly what is covered and how your mind can be completely put at ease. We project manage entire installations including coordinating with other contractors that might be carrying out work for you such as electricians, architects, IT Support companies etc. We also have the means to directly organise your telephone lines and broadband / fibre.

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